Terms and Conditions

These terms apply to your use of the Childcare Workforce Systems website, public pages, demos, sales materials, and any production platform access we provide unless a separate signed agreement says otherwise.

If your organisation has a written contract, order form, statement of work, support agreement, or data processing agreement with Trueblood Labs LTD, that written agreement takes priority where there is a conflict.

Childcare Workforce Systems is operated by Trueblood Labs LTD, Cambridge, UK. You can contact us at admin@cwsplatform.co.uk.

The platform is designed for childcare organisations that need clearer staff induction, workforce readiness, task review, club information, availability planning, and operational oversight.

Production platform access is intended for authorised owners, managers, administrators, playleaders, and staff invited by a customer organisation.

You are responsible for keeping login details secure, using the platform only for legitimate business purposes, and telling us promptly if you believe an account has been misused or compromised.

Customers are responsible for deciding who should access their workspace, what information is uploaded, whether staff records are accurate, and whether their use of the platform complies with employment, safeguarding, data protection, and childcare obligations that apply to them.

Customers should avoid uploading unnecessary personal data, child information, special category data, or safeguarding information unless it is genuinely needed and they have a lawful basis to do so.

You must not use the website or platform to break the law, infringe rights, upload malicious code, attempt to access another organisation's data, disrupt the service, scrape the service, or bypass security controls.

We may suspend or restrict access where needed to protect the platform, users, customer data, or our business.

We aim to provide a reliable production service, but we do not guarantee that the website or platform will be uninterrupted, error-free, or available at all times.

We may update, improve, suspend, or remove features where needed for security, maintenance, legal compliance, product development, or operational reasons.

Fees, payment terms, subscription periods, implementation work, support levels, cancellation rights, and renewal terms are set out in the relevant written agreement or order with the customer.

If no separate written commercial terms apply, access may be withdrawn or changed by us on reasonable notice.

The Childcare Workforce Systems website, product design, code, copy, interface, images, documentation, and related materials are owned by Trueblood Labs LTD or used with permission.

Customers and users keep ownership of the information they submit to the platform. You give us the rights needed to host, process, display, back up, secure, and support that information for the service.

The platform may rely on trusted third-party providers such as hosting, database, email, authentication, storage, analytics, deployment, or support tools.

Third-party services may have their own terms and privacy notices. We are not responsible for third-party websites or services that we do not control.

Our use of personal data is described in our Privacy Policy. Customer use of staff, onboarding, task, availability, and club data may also be governed by a separate data processing agreement.

Customers are normally the controller of staff and operational data they place into the platform. We usually act as a processor for that customer data unless agreed otherwise.

The website and platform support operational workflows, but they do not replace professional judgement, safer recruitment procedures, safeguarding duties, legal advice, or regulatory compliance checks.

Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, our liability is limited to the maximum extent allowed by law and by any written agreement with the customer.

We may end or suspend access if these terms are breached, payment is overdue, a contract ends, or continued access would create security, legal, operational, or data protection risk.

When a customer contract ends, data export, retention, deletion, and transition arrangements will follow the relevant agreement and our Privacy Policy.

These terms are governed by the laws of England and Wales, unless a separate written agreement states otherwise.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply by law.

Questions about these terms can be sent to admin@cwsplatform.co.uk.